Mar-J-Wax’s appreciates and values all of our customers and a positive customer experience is our number one aim. However, we are required to have terms and conditions which are detailed in the following text. By reading this you accept all Terms & Conditions stated here. If you do not agree then you should navigate away from this domain.
We reserve the right to make changes to our Terms & Conditions at any time without warning or prior notification. You should make note of our Terms & Conditions prior to making any purchases on our website.
INTELLECTUAL PROPERTY
The content of our website, social media, promotional materials and emails including all text, trademarks, logos and any other design are protected by copyright laws in the UK. Mar-J-Wax does not allow any unauthorized attempt to copy, modify, distribute or reproduce any content from our websites or social media outlets.
ORDERS
Once you have placed your order, we will package and post your item to the address specified during your purchase. Please note that we cannot accept any responsibility for address mistakes. We ask that you check the address before completing your payment.
It can take up to 10 working days to fully create and process your order. You will receive an email stating when we have received your order and another email once your item(s) have been dispatched.
PAYMENTS
Payment can be made via Klarna, Stripe and Direct Bank Transfer. There are also payment options within Stripe such as Google Pay. Please note that we do not accept cheques as payment. Order requests will only be accepted should the payment transaction be completed with full payment. Non-payments will result in order cancellation. No compensation will be offered for any payment fail situation.
DELIVERY
Mar-J-Wax’s may use several different types of postal service providers, including the Royal Mail. For international customers, we will utilize the services of the most cost effective service provider and this may be negotiated between us. However, we reserve the right to make the final decision.
It can take up to 10 working days to fully create and process your order. You will receive an email stating when we have received your order and another email once your item(s) have been dispatched. Your chosen delivery method will be on the email that you receive from us.
If it has surpassed the 10 working days from the point of order – please contact us as soon as possible. The tracking available to us as a company via the courier is only live for 3 months. If this has expired and you have failed to contact us within the 3 month time frame then we will be unable to assist you in your enquiry any further.
DAMAGED GOODS
At Mar-J-Wax’s, we check every product to ensure that the highest standards have been met on every item prior to dispatch. Should you receive any item that you are not satisfied with, you must contact us within 48 hours.(This does not apply if you have purchased discounted wax from our Oops range. You may contact us via our email address martine395@sky.com. We will discuss the options with you at the time of contact. When you contact us, please ensure that you provide your order reference number and contact details for you. Furthermore, please submit supporting evidence of any problems. Should your items be badly damaged, we recommend that you do not accept these from the courier.
RETURNS & REFUNDS
Your customer experience is very important to us and we strive to make your online shopping expedition as fun and as enjoyable as possible.
If you are not satisfied with your purchase, you can request a return or exchange within 14 days of purchase if the product is in the original condition and packaging. Original condition means that there are no marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. If the product is not in the original packaging or is damaged in any way we are not obliged to refund you.